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A spotlight on Voice and Messaging at Capacity Europe 2025

A spotlight on Voice and Messaging at Capacity Europe 2025

TUESDAY, 21 OCTOBER - THURSDAY, 23 OCTOBER 2025

Intercontinental at the O2, London, UK

 

A spotlight on Voice and Messaging at Capacity Europe 2025

This year, we are inviting decision-makers representing MNOs, regional and international carriers, VoIP providers, RBM and CPaaS leaders, SMS solution providers, mobile authentication innovators, and cybersecurity experts to join Capacity Europe for dedicated thought-leadership and networking sessions. 

We are also delighted to share that at Capacity Europe 2025, voice and messaging businesses are able to apply for a discounted rate. You are eligible to apply for a discounted pass if your company owns or operates wholesale or resale voice and/or SMS services (up to 2 passes per company). Find out more here.
 

REGISTER FOR VOICE AND MESSAGING PASS

On the programme this year at Capacity Europe for Voice and Messaging businesses: 

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15:00
  1. 240 mins
    • Social Agenda
17:30
  1. Welcome Drinks Reception
    90 mins
    • Social Agenda
07:30
  1. 690 mins
    • Social Agenda
09:25
  1. Keynote Stage, Peninsula Ballroom, Ground Floor
    5 mins
    • Next-generation networks
09:30
  1. Keynote Stage, Peninsula Ballroom, Ground Floor
    45 mins
    • Next-generation networks
    • Data Centre & Cloud
    The telecom industry is experiencing significant changes with new architecture and models, particularly through next-gen infrastructure. Some operators have adopted a “techco” business model, providin ...
10:15
  1. Keynote Stage, Peninsula Ballroom, Ground Floor
    45 mins
    • Next-generation networks
    • Futureproofing digital infrastructure for AI
    Demand for infrastructure is still growing. As the worlds of telecoms, data centre and cloud collide, international collaboration and partnerships are essential. As the opportunity for enhanced revenu ...
11:00
  1. Networking Break
    30 mins
    • Social Agenda
  2. Sky Bar, 18th Floor
    15 mins
    • Voice & Messaging Leadership Summit
    INVITE ONLY - In Partnership with ITW GLF and i3 Forum
11:15
  1. Sky Bar, 18th Floor
    45 mins
    • Voice & Messaging Leadership Summit
    INVITE ONLY - In Partnership with ITW GLF and i3 Forum Scams threaten consumers, businesses, and governments in a trillion-dollar global battle. In this fireside chat, key stakeholders assess how to e ...
11:30
  1. Keynote Stage, Peninsula Ballroom, Ground Floor
    30 mins
    • Voice & Messaging
    • Next-generation networks
    • Data Centre & Cloud
    Digital infrastructure is critical to the global economy and governments, financial institutions and other enterprises are increasingly expecting high level security features as a given, yet it is bui ...
  2. GrowthX Stage, Arora Ballroom
    45 mins
    • Next-generation networks
    Satellite Focus Day
  3. Spotlight Stage, Arora Ballroom
    30 mins
    • Voice & Messaging
    • Customer-centric service evolution
    Emerging eSIM technologies stand to significantly change wholesale roaming market dynamics and revolutionise delivery of smart infrastructure, but operators are still unsure how to turn this to their ...
12:00
  1. Networking Lunch
    120 mins
    • Social Agenda
13:00
  1. Sky Bar, 18th Floor
    40 mins
    • Voice & Messaging Leadership Summit
    INVITE ONLY - In Partnership with ITW GLF and i3 Forum In an era dominated by platforms like WhatsApp, Viber, and other leading messaging applications, strategic collaboration with hyperscalers has be ...
13:40
  1. Sky Bar, 18th Floor
    40 mins
    • Voice & Messaging Leadership Summit
    INVITE ONLY - In partnership with ITW GLF and i3 Forum Voice services remain an important revenue stream for carriers; whilst traditional voice termination is declining due to factors including the mi ...
14:00
  1. Keynote Stage, Peninsula Ballroom, Ground Floor
    40 mins
    • Futureproofing digital infrastructure for AI
    • Data Centre & Cloud
    AI-driven demand is reshaping the industry, particularly in the context of foundational training models and inference at the edge of networks. As genAI use cases and adoption expand, there is a shift ...
  2. GrowthX Stage, Arora Ballroom
    45 mins
    • Next-generation networks
    Satellite Focus Day
  3. Spotlight Stage, Arora Ballroom
    40 mins
    • Voice & Messaging
    • Customer-centric service evolution
    Telcos need to seize the authentication opportunity before it’s too late. Facebook, Google and others already offer identity services to third-party websites, which allow users to login using their ex ...
14:20
  1. 10 mins
    • Voice & Messaging Leadership Summit
    INVITE ONLY - In Partnership with ITW GLF and i3 Forum
14:40
  1. Keynote Stage, Peninsula Ballroom, Ground Floor
    40 mins
    • Futureproofing digital infrastructure for AI
    • Data Centre & Cloud
    As the US and China accelerate deployment of infrastructure for AI, Europe risks losing out on the opportunity. The conversation will centre around data centre strategies to capitalise on AI in Europe ...
  2. Spotlight Stage, Arora Ballroom
    40 mins
    • Voice & Messaging
    • Adaptation to the global economic & political climate
    Network operators have a responsibility to ensure that networks and services can be trusted. Fraudulent activity and operating grey routes are severely damaging the revenues and reputation of telcos a ...
15:00
  1. GrowthX Stage, Arora Ballroom
    45 mins
    • Next-generation networks
    Satellite Focus Day
15:20
  1. Networking Break
    30 mins
    • Social Agenda
15:50
  1. Keynote Stage, Peninsula Ballroom, Ground Floor
    40 mins
    • Futureproofing digital infrastructure for AI
    • Data Centre & Cloud
    Whilst it’s currently impossible to forecast the exact power requirements for emerging workloads, the demand is not slowing down. A major barrier to entry in AI data centre build is access to power, a ...
  2. GrowthX Stage, Arora Ballroom
    40 mins
    • Next-generation networks
    Satellite Focus Day
  3. Spotlight Stage, Arora Ballroom
    20 mins
    • Voice & Messaging
    • Customer-centric service evolution
16:10
  1. Spotlight Stage, Arora Ballroom
    50 mins
    • Voice & Messaging
    • Customer-centric service evolution
    Given the prevalence of WhatsApp, Viber and other messaging apps, collaboration with hyperscalers is essential for messaging to retain value as a service. Enhanced business messaging is gaining tracti ...
16:30
  1. Keynote Stage, Peninsula Ballroom, Ground Floor
    45 mins
    • Adaptation to the global economic & political climate
    • Data Centre & Cloud
    The hype of AI has prompted huge down payments on major build projects, without clear visibility of when returns can be expected. There is room for cautious optimism and the discussion will focus on c ...
17:00
  1. Happy Hour
    60 mins
    • Social Agenda
07:30
  1. 690 mins
    • Social Agenda
09:00
  1. Keynote Stage, Peninsula Ballroom, Ground Floor
    40 mins
    • Next-generation networks
    • Data Centre & Cloud
    In recent years, the vulnerability of subsea connectivity and the need for alternative routes have been proven. The EU is incentivising investment in digital infrastructure owned and operated from wit ...
  2. GrowthX Stage, Arora Ballroom
    45 mins
    • Futureproofing digital infrastructure for AI
    AI Focus Day
  3. Spotlight Stage, Arora Ballroom
    40 mins
    • Customer-centric service evolution
    Telcos are at various stages of the transformation needed to deliver NaaS, with challenges around software-defined networks, OSS integration, and significant capex investments. While some operators he ...
09:40
  1. Keynote Stage, Peninsula Ballroom, Ground Floor
    40 mins
    • Next-generation networks
    • Data Centre & Cloud
    Connectivity is indisputably critical infrastructure, but much investors want to know more about expansion plans than enhancing the existing network footprint. Nevertheless, there needs to be an evolu ...
  2. Spotlight Stage, Arora Ballroom
    40 mins
    • Customer-centric service evolution
    Orchestration of NaaS happens at the touch of a button and the customer demand is there, but not many telcos have the systems in place to unlock frictionless network provisioning yet. The panellists w ...
09:45
  1. GrowthX Stage, Arora Ballroom
    45 mins
    • Futureproofing digital infrastructure for AI
    AI Focus Day
10:20
  1. Spotlight Stage, Arora Ballroom
    20 mins
10:40
  1. Spotlight Stage, Arora Ballroom
    20 mins
11:00
  1. Networking Break
    30 mins
    • Social Agenda
11:30
  1. Keynote Stage, Peninsula Ballroom, Ground Floor
    30 mins
    • Next-generation networks
    • Data Centre & Cloud
    A whirlwind tour of the latest industry developments and global network trends with a focus on Europe, including submarine cable infrastructure, transport and IP transit pricing, rising global hubs, a ...
  2. GrowthX Stage, Arora Ballroom
    30 mins
    • Futureproofing digital infrastructure for AI
    AI Focus Day
  3. Spotlight Stage, Arora Ballroom
    30 mins
    • Next-generation networks

    Recent regulation has forced financial institutions to reconsider the security of their networks in order to comply. Some pioneers are rolling out bespoke infrastructure using quantum end-to-end encryption and a successful POC has gone live. This discussion will cover: 

    • quantum enablement for enterprise 

    • building out the value proposition of “quantum as a service” and current appetite 

    • the need for standardisation at the network level  

    • the opportunity for telcos to differentiate through custom services. 

     

12:00
  1. Networking Lunch
    120 mins
    • Social Agenda
14:00
  1. Keynote Stage, Peninsula Ballroom, Ground Floor
    40 mins
    • Next-generation networks
    Operators face high capex and opex costs and cannot afford underutilization of network resources. As networks grow more complex, optimizing workflows and gaining visibility into usage patterns and fla ...
  2. GrowthX Stage, Arora Ballroom
    45 mins
    • Futureproofing digital infrastructure for AI
    AI Focus Day
  3. Spotlight Stage, Arora Ballroom
    40 mins
    • Customer-centric service evolution
    • Data Centre & Cloud
    There is a shift happening in the dynamics between hyperscalers and telcos. In the subsea arena, it has become virtually unheard of to build a submarine cable system without hyperscalers being involve ...
14:40
  1. Keynote Stage, Peninsula Ballroom, Ground Floor
    40 mins
    • Next-generation networks
    With network resiliency and redundancy watchwords of the moment, partnerships between terrestrial and satellite networks are becoming more common. This can also help resolve last mile access challenge ...
  2. Spotlight Stage, Arora Ballroom
    40 mins
    • Voice & Messaging
    • Customer-centric service evolution
    The global CPaaS market is expected to grow to $121bn USD by 2034, according to Future Market Insights. Cloud-based communications platforms that integrate with existing business applications are comp ...
14:45
  1. GrowthX Stage, Arora Ballroom
    35 mins
    • GrowthX
    • Customer-centric service evolution
15:20
  1. Networking Break
    30 mins
    • Social Agenda
15:50
  1. Keynote Stage, Peninsula Ballroom, Ground Floor
    40 mins
    • Next-generation networks
    • Data Centre & Cloud
    The centre of gravity has shifted east, as new terrestrial connectivity routes have opened up through Iraq into Turkey, which then need to reach central Europe via terrestrial routes. Equally, data ce ...
  2. Spotlight Stage, Arora Ballroom
    40 mins
    • Customer-centric service evolution
    • Data Centre & Cloud
    Tier 1 carriers have the potential to create a unique advantage for themselves in delivering global network interconnect and cloud services together. There needs to be an innovative, digital approach, ...
16:30
  1. Happy Hour
    60 mins
    • Social Agenda
18:00
  1. Global Connectivity Awards
    Indigo o2
    270 mins
    • Social Agenda
    Ticket holders only
08:00
  1. 360 mins
    • Social Agenda
09:30
  1. Sky Bar, 18th Floor
    240 mins
    • GrowthX
    • Product Innovation & new technologies
    Where telco leaders, next-gen innovators and bold start-ups reimagine and catalyse tomorrow's growth engines  As competition intensifies, margins compress and customer buying strategies evolve, CSPs m ...
  2. Sky Bar, 18th Floor
    10 mins
    • GrowthX
  3. Spotlight Stage, Arora Ballroom
    30 mins
    • Adaptation to the global economic & political climate
    • Data Centre & Cloud
    Presentation & Q&A
09:40
  1. Sky Bar, 18th Floor
    40 mins
    • GrowthX
    A dive into the new trends of how different industries are looking to meet their connectivity and broader IT requirements. How must telcos rethink their approach? 
10:00
  1. Spotlight Stage, Arora Ballroom
    40 mins
    • Adaptation to the global economic & political climate
    • Data Centre & Cloud
    Europe is falling behind on investment in artificial intelligence R&D and service innovation, whilst benefiting from highly developed fibre connectivity in a fragmented market. The challenge is to del ...
10:20
  1. Sky Bar, 18th Floor
    30 mins
    • GrowthX
    Where are telco teams focusing their efforts in developing new services? What tools, partnerships, or knowledge do they need to accelerate the process? 
10:40
  1. Spotlight Stage, Arora Ballroom
    40 mins
    • Adaptation to the global economic & political climate
    • Data Centre & Cloud
    Europe is one of the most developed markets for fibre infrastructure and different countries have very different approaches to deployment. Germany has created the Open Access Alliance to avoid overbui ...
10:50
  1. Sky Bar, 18th Floor
    20 mins
    • GrowthX
11:10
  1. Sky Bar, 18th Floor
    80 mins
    • GrowthX
    The following sessions will showcase brief presentations from companies - from established players to scale-ups - offering ideas or innovative solutions to unlock new revenue opportunities for CSPs.   ...
11:20
  1. Networking Break
    30 mins
    • Social Agenda
11:50
  1. Spotlight Stage, Arora Ballroom
    40 mins
    • Customer-centric service evolution
    • Data Centre & Cloud
    There is often a disconnect between what enterprises want from communications service providers – in terms of delivery, scalability and billing, and what telcos can offer. Yet there is also a huge opp ...
12:30
  1. Networking Lunch & Close of Capacity Europe 2025
    Market Brasserie, Peninsula Ballroom, Arora Ballroom
    90 mins
    • GrowthX
    • Social Agenda