There is no shortage of ambition when it comes to artificial intelligence in the communications sector. What remains scarce is the honest account of what it actually takes to move from a promising pilot to something that works in production, at scale, with real customers on the other end. Four executives at different stages of that journey gathered to share exactly that, the wins, the missteps and the cultural battles that nobody puts in a press release.
The panel, chaired by Marc Campagna, CEO and co-founder of Gaiia, brought together Carlos Anchia, chief AI officer at Resound Networks; Suzy Hays, president and CEO of C Spire; Gene Crusie, CEO of Surf Internet; and Matt Larsen, CEO of Vistabeam Internet.
Campagna set the tone with a striking observation drawn from Gaiia’s own data: whilst 50% of AI agents being deployed today are in software engineering companies, the telecoms industry remains largely untapped territory.
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