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Héctor Bahía Aguilar

Héctor Bahía Aguilar

Head of International Customer Operations, TELEFÓNICA

Hector Bahi­a is Head of International Customer Operations at Telefonica, where he leads the delivery and evolution of customer operations across international services. With more than 25 years of experience in the company, he has held multiple leadership roles focused on customer service excellence, operational transformation, and value creation. Over the last four years, he has driven the adoption of automation and Artificial Intelligence across operational models, helping enhance customer engagement, improve service efficiency, and elevate the overall customer experience.

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