Panel: The CPaaS growth trajectory
22 Oct 2025
Spotlight Stage, Arora Ballroom
Customer-centric service evolution
The global CPaaS market is expected to grow to $121bn USD by 2034, according to Future Market Insights. Cloud-based communications platforms that integrate with existing business applications are compelling to enterprises, but it’s still not yet possible to deliver a truly multichannel experience. The panelists will discuss: channel expansion, the opportunity for improved customer experience, what infrastructure development needs to happen, how businesses want to consume services and strategies for partner enablement.