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Panel: The mobile authentication opportunity: what telcos need to embrace identity services

21 Oct 2025
Salam Spotlight Stage - Arora Ballroom, 1st Floor
Voice & Messaging Customer-centric services
Telcos need to seize the authentication opportunity before it’s too late. Facebook, Google and others already offer identity services to third-party websites, which allow users to login using their existing social network credentials. However, telcos have an advantage when it comes to reach and privacy considerations. Some MNOs have developed commercial propositions around user authentication services for example fraud prevention for financial services, with mixed success. This discussion will focus on leveraging unique operator assets such as SIM cards to provide secure, private frictionless authentication and the appetite for the service, as well as the potential to stave off or even reverse the revenue decline from OTP and A2P messaging and how RCS/ RBM can bolster this. 
Chairperson
Jakub Konieczny, Senior Analyst - Analysys Mason
Speakers
Deshbandhu Bansal, COO & Head of Cloud Communications - Comviva
John Tolton, SVP Group Sales, Strategy & Enablement - TELIN
Niklas Bergvall, Head of Mobile Identity Solutions, International Business - HGC GLOBAL COMMUNICATIONS
Bahadir (Bob) Yavuz, Head of Product, Sr Director - GTC
Micah Baker, Product Lead - Firebase Phone Number Verification - Google
Nicholas Nikrouyan, VP Voice & Mobile Services - T WHOLESALE
View all Capacity Europe 2025