Dates: 21 - 23 November 2011 Location: Amsterdam Venue: Okura Hotel

Frequently asked Questions

Quick Links

GENERAL INFORMATION

  • What is Capacity Europe 2011?

    • Capacity Europe 2011 is the flagship carrier meeting for the European telecoms market. Now in its 11th year, the event is expected to attract over 700 attendees representing regional and international operators.  With a variety of networking functions available throughout the event, Capacity Europe 2011 will provide a 3-day forum for attendees to meet and do business with one another. 

  • How many executives will attend Capacity Europe 2011?

    • In 2011, we expect over 700 senior executives to attend from 260+ companies representing more than 70 countries.

  • When is Capacity Europe 2011?

    • Capacity Europe 2011 takes place on Monday 21 November – Wednesday 23 November 2011

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REGISTRATION

  • Do I have to register for Capacity Europe 2011?

    • Registration for Capacity Europe 2011 is mandatory for access to the conference space, networking, meeting and exhibit areas in the hotel.

  • How much does it cost to attend?

    • The normal registration fee is €1599 per pass but we are offering an early bird discount on 1 or 2 passes and a range of group packages where you can save up to 60% per pass. For more details please CLICK HERE.

  • What is included in the registration price?

    • Registration allows delegates full access to all of the meeting areas, bilateral tables, exhibition and conference sessions and access to the conference presentations after the event. Your attendee pass includes breakfast, lunch and access to all the coffee breaks on all 3 days and an invitation to the Capacity Europe 2011 evening cocktail receptions. All attendees will have the opportunity to use our online messaging system to schedule meetings with other registered attendees up to 2 weeks before the event. You will also receive an event guide and a copy of the attendee list.

  • How can I register?

    • You can easily register online, please CLICK HERE and choose your preferred payment method to begin.

  • How do I pay?

    • You can choose to pay by credit card (via our secure payment system) or request an invoice, which will be sent to you once your registration has been processed. Invoiced amounts must be paid no later than 24 October 2011. CLICK HERE to register and choose your preferred payment method. Please note, all places must be paid for PRIOR to the event.

  • Can I register more than one person?

    • You can register as many attendees as you wish – however, online registration is limited to a maximum of 10 attendees. If you wish to book up to 10 places, please CLICK HERE to begin the online process. If you wish to book 10+ attendees, please contact Daisy Southam at daisy.southam@capacitymedia.com or tel: +44 20 7779 7227.
    If you register multiple attendees online, it is VITAL that you register them with their own email addresses – otherwise their booking cannot be processed correctly.

  • Can I register offline or without using the website?

    • Yes, you can download a registration form to complete and then send it to us via email, fax or mail. CLICK HERE to download the form. All necessary contact details are included on the form.

  • How do I get my badge?

    • When you arrive at the event you can visit the registration desk in the Okura Foyer to collect your badge. Registration opens at 7:30am on Monday 21 November 2011.

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ACCOMMODATION

  • How do I book a bedroom for Capacity Europe 2011?

    • Once you have registered and provided payment details for your attendee pass(es) at Capacity Europe 2011 you will be sent a confirmation email containing full details of hotel accommodation. Full rate information as well as booking terms and conditions will be available to view when you go to book your bedrooms.

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VISA (FOR TRAVEL TO THE NETHERLANDS)

  • Do I need a visa to attend Capacity Europe 2011?

    • Capacity Europe 2011 attendees are responsible for obtaining a valid visa for the Netherlands if they require one. Please contact your embassy to determine your visa requirements.

  • If I need a visa - can Capacity Europe 2011 issue me with a visa support letter?

    • If you have registered and paid to attend Capacity Europe 2011 then we will be able to provide you with a Visa Support Letter. Please contact Daisy Southam at daisy.southam@capacitymedia.com to request a support letter.

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TRAVELLING TO CAPACITY EUROPE

  • Where is Capacity Europe?

    • Capacity Europe 2011 is taking place at the Okura Hotel, Ferdinand Bolstraat 333, 1072 LH Amsterdam, The Netherlands

    For more information on the location of the Okura Hotel, please use the link below:
    http://www.okura.nl/en/location-and-contact/overview.html

  • What is the nearest airport?

    • Schipol International Airport (15 kilometres)

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CONTACT THE CAPACITY EUROPE TEAM

  • How can I contact Capacity Europe?

    • If you have a general enquiry about Capacity Europe 2011, please call Karon Bissessar on +44 20 7779 8332 or email karon.bissessar@capacitymedia.com . Alternatively, you can CLICK HERE to find contact details for the whole Capacity Europe 2011 team.

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CONTACT CAPACITY EUROPE ATTENDEES

  • How can I contact other delegates / attendees?

    • All registered attendees of Capacity Europe 2011 will be given access to the online messaging system 2 weeks before the event.

  • Can I get an attendee list?

    • We are unable to send out the list of Capacity Europe attendees – however, if you CLICK HERE you can see a full list of the companies that attended Capacity Europe 2010. You can also contact all registered attendees via the online messaging system.

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SPONSORSHIP

  • What is the cost to sponsor Capacity Europe?

    • There are various different sponsorship opportunities available at Capacity Europe 2011. Please contact:

    Alex Grose: alex.grose@capacitymedia.com

    Or call +44 20 7779 7230 for more information and to discuss your requirements.

  • How can I get my company logo on the Capacity Europe website?

    • Logos on the Capacity Europe 2011 website are limited to sponsors only. If you are interested in sponsoring / exhibiting at the event, please contact Alex Grose on alex.grose@capacitymedia.com or tel: +44 20 7779 7230.

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MEETING ROOMS

  • How can I book a meeting room/suite?

    • Please contact Alex Grose at alex.grose@capacitymedia.com or tel +44 (0) 20 7779 7230 to book your meeting room.

  • What meeting room options are available?

    • There is a wide range of meeting room options available at Capacity Europe 2011; they all differ in size, location and price. For further information and to book a meeting room, please contact Alex Grose at alex.grose@capacitymedia.com or tel: +44 20 7779 7230 and they will be happy to assist you.

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EXHIBITION

  • How can I book an exhibition booth / stand?

    • Please call Alex Grose on +44 20 7779 7230 or email alex.grose@capacitymedia.com to discuss your requirements, enquire about availability and book an exhibition stand at Capacity Europe 2011.

  • How much is an exhibition booth / stand?

    • Exhibition prices vary depending on the size of booth taken – to find out more and to see the various options, please CLICK HERE or contact Alex Grose on +44 20 7779 7230 or email alex.grose@capacitymedia.com .

  • Where can I get a list of exhibitors?

    • Please CLICK HERE to view a full list of those who have booked so far to exhibit at Capacity Europe 2011.

  • What is included in an exhibit package?

    • Please CLICK HERE to visit the exhibition page and see what options and packages are available at Capacity Europe 2011.

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MEETING TABLES

  • What is a meeting table?

    • A meeting table is a 6ft x 2ft table for conducting meetings in a specially designated area and includes 4 chairs and a double sided table sign containing your company name and meeting table number. The tables will be situated in the Grand Ballroom of the Okura Hotel.

  • How much is a meeting table?

    • The cost of a table is only EUR€600 for the whole event. The cost includes a table, 4 chairs and a sign on the table displaying the company name and table number.

  • How can I book a meeting table?

    • Every meeting table booking must be accompanied by at least one registered attendee pass.

    If you are interested in booking a table or for any enquiries, please contact Alex Grose on +44 20 7779 7230 or email alex.grose@capacitymedia.com   

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CONFERENCE SESSIONS

  • What conference sessions are there at Capacity Europe 2011?

    • We are currently working on the agenda for Capacity Europe 2011 – there will be an opening plenary session on the morning of Monday 21st November followed by various other sessions taking place throughout the whole event. CLICK HERE to view and download the up-to-date agenda.

  • Can a representative from my organisation be a speaker at Capacity Europe 2011?

    • If you would like to discuss the speaking opportunities at Capacity Europe 2011, please call Verity Barman on +44 20 7779 7290 or email rhian.owen@capacitymedia.com

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SHIPPING

  • How do I ship my items to Capacity Europe 2011?

    • You can send your items directly to the Okura Hotel. Please note that they will only accept shipments 3 days before the event so your items MUST NOT arrive earlier than Wednesday 16th November 2011. Please CLICK HERE to download the hotel shipping label.

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CANCELLATIONS / REFUNDS

  • What is the cancellation policy for Capacity Europe 2011?

    • There are different cancellation and refund terms depending on what elements of Capacity Europe 2011 you have booked. Please see below for further details:

    ATTENDEE PASS: A full refund (less 10% administration fee) will be issued if cancellations are received by TelCap Ltd in writing four weeks before the event (Monday 24th October 2011). We regret that no refunds can be given after that date. If no cancellation notice is received, invoiced amounts will be payable in full regardless of whether or not the delegate attends the event. A substitute delegate is always welcome at no extra cost.

    MEETING TABLE: A full refund will be issued if cancellations are received in writing 28 days before the event (before Monday 24th October 2011). We regret that no cancellations will be accepted or refunds given after this date. Invoiced amounts will be payable in full.

    FOR ALL OTHER CANCELLATION POLICIES: (i.e. meeting rooms, sponsorship, etc): Please refer to your Capacity Europe 2011 contract.

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    LEAD SPONSORS


    ASSOCIATE SPONSORS


    Capacity Europe is the Q4 must-attend of our industry and is one of the few business gatherings where you can catch all the decision-makers and start working on deals to be inked in the new year

    Nicola Tordela, SVP, Telecom Italia Sparkle